Telecom Call Accounting Solution
You’re likely spending between 25% - 35% of total IT costs on Telecom. But, most organizations don't know precisely who’s using what services. This lack of visibility is not only inefficient for controlling and reducing Telecom usage, it also turns allocating chargebacks into a bit of a guessing game.
Clear Insight into Telecom Service Usage
For clear insight into telecom service usage, discover Telesoft’s Call Accounting solution, which automatically provides comprehensive usage management and cost allocation. Never before has it been so easy to reduce telecom costs. The solution gives you the high-level insight to reduce consumption, eliminate fraudulent charges, optimize network traffic, and get E911 reporting. The Telesoft Call Accounting module plugs into Telesoft's integrated management platform and is offered as a hosted, software licensed, or outsourced solution.
- Track Detailed Usage: Automatically log usage from PBX or VOIP systems and vendor feeds including wireless, roaming, data, local, long distance, 800 numbers, calling cards, and conference calls.
- Rapidly Process and Rate Calls: Quickly process and rate millions of calls in minutes for timely processing.
- Automatically Allocate Costs: Improve accountability and drive down expense through automatic allocations to divisions, departments, and individual cost centers.
- Improve Visibility: Get full visibility into your telecom call usage patterns to optimize network traffic and drive down expense.
Take Action to Identify, Allocate, and Reduce Telecom Expenses
- Find out how to save hard dollar costs and more effectively manage your telecom spend.
- Get best practices, tips, and tricks for optimizing Telecom Expense Management.
- Contact us and we’ll send you what you need.
Call Accounting
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Full Usage Tracking: Automatically logs usage from PBX and VoIP systems, wireless, text, data, local, long distance, 800 numbers, calling cards, and conference calls.
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Fast Costing: Quickly processes and rates millions of calls in minutes and provides real-time alerts, call count, call duration, cost and exception reports on unidentified callers and extensions.
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Automatic Telecom Cost Allocation: Charge back telecom costs to the appropriate individual, department, or cost center. Roll-up costs to user-defined spend categories across all levels of the organization.
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Built-In Reporting: Easily report on capacity and peak usage, and analyze traffic patterns on your network.
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Usage Tracking: Tracks usage of PBX and VoIP systems, wireless users, local, long distance, inbound, calling cards, and conference calls to establish visibility, accountability and cost allocations.
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Telecom Cost Allocation: Allocates telecom costs to the appropriate individual, department, cost center, rolled up into user-defined spend categories.
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Toll Fraud Alerts: Features real-time tracking and notification of excessive idle times, call volume, or specific numbers dialed during peak or off peak hours.
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E911 Reporting: Provides detailed address and location information to E911 database to minimize risk and exposure in case of an emergency on your premises.
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Traffic Management and Analysis: Tracks the number of calls going through your network and reports on capacity, peak usage time, and anomalies in your telecom network.
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Network Optimization: Makes sure calls are routed to the least cost routes within the network.
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Built-in Reporting: Has built-in reports for managers and employees along with custom reporting and query capabilities.
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HR and Cost Center System Integration: Adds, updates, and expires users and extensions to keep inventory, extensions, and users in synch for accurate reporting and telecom chargeback.
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Overhead Allocation: Allocates indirect charges using various methods from headcount and extension count to dollars spent or time on the phone.
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Tie Line Reconciliation: Identifies multi-legged routes over a multi-switch network and reconciles multiple call detail records into one meaningful billing record.
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Reduce Telecom Expenses: Drive down consumption of telecom services across the organization by making business units accountable for their own telecom expenses through charge backs.
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Eliminate Charges Associated with Fraud and Abuse: Prevent toll fraud with real-time monitoring and alerting when unusual activity occurs.
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Optimize Network Traffic: Pinpoint network congestion and ensure calls are directed to the appropriate routes within the network to achieve the lowest rate.
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Increase Efficiency: Streamline management of telecom vendors, products, and services with a single, consolidated view of usage for fixed and wireless services, equipment, and IP data across multiple locations.
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Improve Visibility and Control: Get full visibility into your telecom call usage to optimize network traffic and drive down high-cost expenses.
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Zero Budget Operation: Allocate all overhead charges to consumers and eliminate budget overruns in your organization.
